What should I do if I notice account activity I did not authorise?

Go to Account Settings and check your recent access log immediately. Then contact us via live chat (07:00–23:00 WIB) or email privacy@serasi189login.xyz so our security team can review and, if necessary, lock your account while we investigate.

Reference

How serasi189 login Protects Your Personal Data

At serasi189 login, our Privacy Policy sets out exactly what personal information we collect when you open an account, how we store it, and the rights you hold…

Data encrypted in transit and at restDANA, OVO, GoPay & QRIS transaction records protectedAccount access logs retained securelyYou may request data deletion at any timeNo data sold to third parties

Explore the Lobby Read FAQ

What Data We Collect and Why We Need It

serasi189 login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the information needed to verify your identity, process payments, and keep your account secure. This includes your name, email address, device identifiers, and transaction records tied to payment methods such as DANA, OVO, GoPay, and QRIS. We

1
also log session activity to detect unusual access patterns and protect your wallet balance. We do not collect data beyond what your account operations require. Access to certain features depends on local law, and our data practices align with applicable Indonesian personal-data regulations. Data shared with
2
payment processors is limited strictly to what those processors need to complete your transaction — nothing more.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you have a question about how your data is handled, want to correct information on your account, or wish to submit a formal data-access request, our privacy support team is available seven days a week. You can reach us through live chat on this site, by email at [email protected], or via our dedicated in-account support portal. We aim to respond to all data-related requests within 3 business days. Players in Bandung and across Indonesia use these same channels — there is no separate regional process.

Team online

Live Chat

Available 07:00–23:00 WIB daily from this site. Start a conversation and select 'Privacy & Data' from the topic menu so it routes directly to our data-handling team.

Email Support

Send a data-access or deletion request to [email protected]. Include your registered account email so we can verify your identity before acting on the request.

In-Account Portal

Log in, go to Account Settings, then select 'Privacy Requests'. From there you can download your stored data, flag inaccuracies, or submit a formal erasure request.

DATA HANDLING STANDARDS

Six Ways We Safeguard Your Account Data

Protecting your personal information is an operational commitment we maintain across every part of the platform — from the moment you deposit via GoPay to the moment you withdraw to your OVO…

Encryption at Every Step

All data in transit between your browser or mobile app and our servers uses TLS 1.2 or higher. Data stored on our servers — including payment records for DANA and QRIS — is encrypted using AES-256.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can review and adjust your cookie preferences from the footer of any page on this site at any time.

Account Security Logs

Every login attempt, password change, and withdrawal request is timestamped and stored for 90 days. You can view your recent access log under Account Settings to spot any activity that does not look familiar.

Data Retention Periods

We keep your account data for as long as your account remains active. If you close your account, we retain transaction records for the period required by applicable Indonesian financial regulations, then delete them.

Third-Party Data Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS) and identity-verification services strictly necessary to operate your account. We do not sell, rent, or trade your personal data to advertisers.

Your Right to Erasure

Where local law permits, you may request that we delete your personal data. Submit the request via the in-account portal or by emailing [email protected]; we will confirm the outcome within 3 business days.

Common Questions About Our Privacy Policy

These are the questions we receive most often about how serasi189 login handles personal data. If your question is not listed here, use the live chat or email channels described above and our team will respond within 3 business days.

We collect your name, email address, phone number, and payment-method identifiers such as your OVO or DANA account reference. We also collect device and session data to keep your account secure and detect unauthorised access.

Yes. All payment transaction records — including DANA deposits, GoPay withdrawals, and QRIS scan history — are stored in encrypted form on our servers and are accessible only to authorised internal personnel for fraud-prevention purposes.

You can. Log in, go to Account Settings, and select 'Privacy Requests', then choose 'Download My Data'. We will prepare a file within 3 business days covering your account details, transaction history, and communication logs.

Submit a deletion request via the in-account portal or email [email protected] from your registered address. Where local law permits, we will erase your data and confirm completion within 3 business days of verifying your identity.

No. We do not sell or share your data with advertisers or marketing networks. Data goes only to payment processors like OVO, DANA, GoPay, and QRIS, and to identity-verification services needed to operate your account.

Once you close your account, we retain transaction and identity records for the period required under applicable Indonesian financial regulations. After that period expires, we permanently delete your personal data from our systems.

Go to Account Settings and check your recent access log immediately. Then contact us via live chat (07:00–23:00 WIB) or email [email protected] so our security team can review and, if necessary, lock your account while we investigate.

How serasi189 login Protects Your Personal Data

How to Reach Us About Your Privacy Rights

Live Chat

Email Support

In-Account Portal

Six Ways We Safeguard Your Account Data

Encryption at Every Step

Cookie Transparency

Account Security Logs

Data Retention Periods

Third-Party Data Sharing

Your Right to Erasure

Common Questions About Our Privacy Policy

01 What personal information does serasi189 login collect when I open an account?

02 Are my DANA and GoPay transaction records stored securely?

03 Can I request a copy of all the data serasi189 login holds about me?

04 How do I ask for my personal data to be deleted?

05 Does serasi189 login share my data with third parties for marketing?

06 How long does serasi189 login keep my data after I close my account?

07 What should I do if I notice account activity I did not authorise?

Related Pages